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Write to the team.

A question about the app, a problem you ran into, a suggestion: describe it here and we will reply by email.

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In French or English, to the address you give. No photos or files are requested.

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Obscura Trace versionMac and macOS version

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No photos or files are requested here. This message is sent by email; see the Privacy page.

For a precise answer

Include the app version, the macOS version, and the kind of drive involved (internal, external, network; APFS, exFAT…).

Do not send passwords or license keys.
Hide folder paths you would rather not share.
The “What to do if…” chapter of the guide already covers many error messages.

What to do if… →

Inventory, deduplicate, and consolidate photo collections with the standards of backup software, on your Mac.

Know where every photo lives.

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